Terms of service
Last updated: 9 June 2026
These terms govern your use of softshill, a service operated by Hypetree OÜ, a company registered in Estonia ("Hypetree", "we", "us"). By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.
What softshill does
softshill helps you find Reddit threads that fit your brand, scores them by relevance, and drafts replies you can post. The service discovers and drafts. You decide what to post and you post it yourself from your own Reddit account. softshill does not post for you, does not automate posting, and does not act on your behalf on Reddit.
Your account
You need an account to use the service. You are responsible for keeping your login secure and for activity under your account. You must provide accurate information and be at least 18 years old, or the age of majority where you live, whichever is higher.
Acceptable use
You are responsible for everything you post on Reddit, including replies drafted with softshill. You agree to follow Reddit's content policy and the rules of each subreddit, and to use the service honestly. Do not use softshill for spam, harassment, deception, illegal activity, or to post content you do not have the right to post. We may suspend or close accounts that break these terms.
No Reddit credentials
softshill never asks for, stores, or transmits your Reddit password or login. There is no step that connects your Reddit account. This is a core design choice, not a setting.
Plans, billing, and trials
Paid plans are billed in advance on a monthly or annual basis through our payment provider. Your plan sets limits such as the number of brands and the monthly reply pool. Free trials run for 3 days and grant 10 drafted replies, whichever comes first, and do not require a card. We may change pricing or plan limits, and will give notice of material changes that affect an active subscription. Refunds are handled under our Refund Policy. Payments are processed by Stripe's merchant of record service, so the charge may appear as Lemon Squeezy or LEMSQZY* on your card statement.
Service availability
We work to keep the service running but do not guarantee it will be uninterrupted or error free. softshill relies on third-party providers (for example for Reddit data, search data, and AI generation), and their availability can affect the service. We may change or discontinue features.
Disclaimers and limitation of liability
The service is provided "as is" without warranties of any kind. softshill drafts suggestions; it does not guarantee results, rankings, traffic, or that any reply will be accepted by a subreddit. To the maximum extent permitted by law, Hypetree OÜ is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the three months before the claim.
Termination
You can stop using the service and close your account at any time. We may suspend or end access if you break these terms. On termination, your right to use the service ends, and we may delete your data after a reasonable period as described in the Privacy Policy.
Governing law
These terms are governed by the laws of Estonia. Any dispute will be handled by the courts competent for the seat of Hypetree OÜ, without affecting any mandatory consumer protections you have where you live.
Contact
Questions about these terms: hello@softshill.com.